TERMS AND CONDITIONS (PLEASE READ THIS CAREFULLY BEFORE YOU BOOK OR MAKE PAYMENT)
YOUR BOOKING POLICY
"United Arab of Emirates is our country of domicile" and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.''We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE''.
''Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website''.
''Cardholder must retain a copy of transaction records and Merchant policies and rules''.
''User is responsible for maintaining the confidentiality of his account''.
All the travel arrangements made on your behalf are made by Pacific DMC, registered in Office M05 AL Tawhidi 2 Al Mankhool road, Dubai, UAE.
When you make a booking with us, simply you accept these terms and conditions for yourself and on behalf of all the passengers in the booking.
"PACIFIC DESTINATION TOURISM LLC" maintains the https://pacificdmc.com/ Website ("Site")
For ONLINE bookings, the policy will come into existence upon acceptance of the booking conditions, once your booking is completed, and with full payment in cleared funds.
It is your responsibility to ensure that all the information which you provide us is accurate, and all the information given to you by us or by any of our suppliers is passed on to all passengers in your booking.
Fare quoted are based on prevailing at the date of booking. We do not accept responsibility for verbal price quote or descriptions. We reserve the right to refuse, at our sole discretion, any booking.
All of the services offered to you are subject to availability from time to time.
BOOKING CONFIRMATION
All traveller/passengers are responsible for the following:
Reading and understand your itinerary with the terms and conditions of travel prior to purchase.
Passenger's name in the reservation must match the identity and identification documents used for traveling. If passenger's name does not match on the identity and identification documents used for traveling, change fees may be applicable to amend the booking. Please note some airline carriers do not allow Name Change. We will not be held responsible in such circumstances if the passenger(s) name/surname information were given incorrectly. All airlines have the right to refuse to amend any details of the tickets which have already been issued.
Contacting us immediately if you do not receive an itinerary by e-mail within a few minutes of booking. As soon as you receive the itinerary, you must check all details are correct. Please notify us immediately if anything is unclear.
Ensure all passengers in the booking have valid travel documents / passports, visa and other immigration requirements applicable to the itinerary. We strongly recommend you that you check the validity of your Passport before making the booking as it must to be valid for at least six months after your scheduled return date, in order to avoid any identification or any other issues during your travel.
PAYMENTS
We accept debit or credit cards and Bank transfer. Please note for some telephone bookings full payment may be required IMMEDIATELY subject to your booking ticketing deadline. If this applies, you will be advised of this with your ticketing deadline. It is very important for you to clear the balances due by the ticketing deadline, as failure to do so may lead to the cancellation of your booking and still leave you liable to pay cancellation charges. Once we receive your payment, your itinerary will be confirmed as final. If there is any amendment after, it will be followed in line with the booking conditions and rules.
TICKETS
The e-ticket(s) sent by e-mail or posted to the traveller on completion of the booking is the travel document, and this must be carried throughout the entire trip. This confirmation contains all the important information, such as the booking reference, flight number and flight times.
Tickets with separate booking numbers are always handled as individual trips independent of one another. Pacific DMC accepts no liability for missed connections or failure to issue refunds for separate tickets in the event of timetable changes, delays or cancelled flights.
FLIGHT SCHEDULES
All flight times specified are in local. Your schedule may change from time to time and may be subject to change with short notice. It is your own responsibility to make sure your flight information is up to date. You can check your schedule with the airline carrier or with us 3 days before for both your outbound and return flights. We recommend all passengers to check in online before their departure. For standard rules, we advise all passengers to arrive at the airport at least 3 hours before the departure time.
Schedule change(s) will not be in our company's control due to any unforeseen circumstances, such as air traffic control restrictions, weather conditions etc. We will try our best to assists all passenger with their ticket policy between us and the airline carriers. However, we cannot guarantee the outcome. So, we strongly recommend passengers to purchase travel insurance to avoid any unforeseen financial losses. We do not take any compensation request; all compensation claims will have to go thorough directly with the airline(s). Subject to your ticket status, customer might need to contact the airline carrier to reschedule the itinerary.
A flight described in your itinerary as "direct" may not necessarily be non-stop, although we advise all our customers at the time of booking, this information may not be available when you make your booking. It is passenger(s)'s responsibility to enquire and confirm this at the time of the booking.
We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.
NO SHOW
All parts of your booking need to be used. If you fail to board your departing flight, booking will count as NO SHOW, and the airline carriers will automatically cancel your return flight, unless you booked a roundtrip flight with 2 one-way fares.
If you have missed your flight within the boarding time, your ticket(s) automatically become NO SHOW. Subject to your airline carriers no show policy, fees may be applicable for rebooking / reissuing, or your ticket may be cancelled for the rest of the journey.
BOOKING OF FLIGHT TICKETS
Price alterations/technical errors
Pacific DMC reserves the right to make changes due to technical errors and price alterations beyond our control. We reserve the right to contact the traveller within 24 hours to make any amendments to bookings made. Pacific DMC also reserves the right to cancel the reservation in the event of technical problems and price errors which are beyond our control. The traveller will be notified by e-mail in this instance.
Force Majeure
Please note that Pacific DMC is not responsible for any trips cancelled due to civil strike, industrial dispute including air traffic control disputes, environmental disasters, acts of war, strikes or other unusual or unforeseeable circumstances beyond our control or the airline's control. Any amendments provide no entitlement to price reductions, substitute trips, damages or other compensation from Pacific DMC. We do not reimburse any supplementary arrangements for the trip, such as rail tickets, hotel accommodation, car rental, or visas.
If the change to the timetable results in late arrival at the hotel or car rental company, the traveller must contact the hotel or car rental company personally to let them know.
INFANTS
Children between the ages of 0 and 2 will travel as infants and will not be allocated a seat of their own. A child ticket must be booked for the entire trip if the infant reaches the age of 2 before the end of the trip. Infant tickets cannot be booked before birth, as the correct name and date of birth must match those stated in the passport. We will not reimburse any expenses arising if the wrong type of ticket has been booked.
TAXES
The ticket price shown is inclusive of airport taxes. A departure tax must be paid in cash on departure from some airports. It is the responsibility of the traveller to check this information.
TRANSPORT AND HOTEL WHEN AN AIRPORT OR DATE IS AMENDED
Ground transport and overnight accommodation during your trip are not included in the ticket price. The traveller is responsible for checking timetables and prices. This is also applicable in the event of any changes to the airlines' timetables, which are beyond our control.
Lost/damaged luggage.
Pacific DMC accepts no liability for lost or damaged luggage. Any problems must be reported immediately to the airline representative at the airport.
CHANGING THE TIMETABLE
Airlines may alter their timetables and cancel flights at short notice. Such alterations are beyond the control of our company. The traveller is personally responsible for checking the times of the departing and return flights directly via the airlines. Should your flight be cancelled, your rights and remedies will be governed by the airline's conditions of carriage. As a result, you may be entitled.
Refunds
There is no immediate right to a full refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions.
EXPECTANT MOTHERS
It is not possible to arrange flights for expectant mothers who will be in excess of 28 weeks of pregnancy on their date of return. Regardless of this, women should consult with their doctor to establish whether it is safe for them to fly.
BEHAVIOUR
You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people.
Acceptance of Booking
We reserve the right to increase or decrease brochure listed prices, and to change any information in our brochures or on our website before a booking is made. On acceptance of the deposit and the satisfactorily completed booking form, the Company will issue a confirmation invoice and at this stage the contract between us comes into existence. If the balance is not received, our Company reserves the right to cancel the booking and retain the deposit. If the booking is made within eight weeks of departure, full payment must be sent at the time of booking.
Your Holiday Price
The price of your holiday is based on known costs of and exchange rates at the time of booking. The price of your travel arrangements is subject to surcharges and increases in transportation costs, scheduled airfares and any other airline surcharges that are part of the contract between airlines and Pacific DMC. It is also subject to any Government action such as increase in VAT, or any other Government imposed increase and currency changes in relation to an adverse currency exchange variation. Certain cities impose a city tax, and this should be paid direct to the hotel. This will not be included in the total price. It is the responsibility of the traveller to check this information.
Alterations by Us
It is unlikely that we will have to make any changes to your travel arrangements, but we reserve the right to do so at any time. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines and hotels, over whom we have no direct control. Most of these changes are minor and we will advise you as soon as we are able. If we make a major change, we will also endeavour to advise you as soon as reasonably possible. A major change includes a change of accommodation to that of a lower category and/or price, a change of flight time of more than 12 hours, or a significant change of resort area. We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity. Hotels described as First Class or Luxury are deemed so by us and not necessarily by any official grading. Sometimes it is possible that the accommodation reserved is not available. In this event the Company and/or its agent will endeavour to provide accommodation of equal standard.
Cancellation by the Client
If you or anyone on your holiday booking decides to cancel the holiday you must notify us of the decision at least 3 working days before your departure (some might be in an earlier day, you will advise this with the booking confirmation. Any notification by telephone must also be confirmed in writing or by e-mail with the person who made the original booking. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24 hours of the original notification. A cancellation confirmation will be sent to you within 24 hours by email. If you do not receive this, please contact us immediately in order to prevent an increase in charges. Please note, certain travel arrangements cannot be changed or cancelled without incurring a 100% cancellation charge. If this is the case, we will tell you before you cancel. We strongly recommend that you take out full insurance which will, in most cases, include cover against loss of deposit or cancellation fees. If, some, but not all-party members, cancel the holiday or part of it, additional charges may be payable by the remaining members.
Cancellation by Airline Carriers / Partners
We reserve the right to cancel your ticket / holiday for any reason. However, we will not cancel your ticket / holiday unless it is for a reason outside our control. If we have to cancel your booking, we will offer you:
Alternative travel arrangements of equivalent or of very closely similar standard. The amount paid by you for the booking will be refunded but no additional compensation will be paid. No compensation is payable if the holiday is cancelled because the number of persons who agreed to take it is less than the minimum number required, and you are informed of the cancellation in writing within the period indicated in the description of the package. Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary.
It is strongly recommended that you have adequate travel insurance for the holiday. The insurance cover must include cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses (including air ambulance), personal accident, delay loss or damage to your personal effects. We might share your details with your insurance claim for you to apply.